QUESTIONS TO ASK WHEN SHOPPING FOR AN ASSISTED LIVING CENTER:
Be sure to ask who’s cooking? Is it the CareGiver or a trained cook or chef? Is it buffet, room service or eat-in dining room? The menu is posted daily and weekly including selections, alternatives, snacks. We encourage our residents to not isolate and to come out and Enjoy a meal in the dining room to open up the channels of communication with other residents. We think food is something to look forward to. We love farm-to-table and preparing the favorites that our residents grew up with. Our food is really good.
CARE AND COMPASSION
Attend your first tour with a list questions you want to ask. What does Level of Care (LOC) mean and who does the assessment? The higher the level of care, the higher the cost. Does your mom or dad bear weight or make transfers? Are points assessed? Does your loved one want two, three or daily showers every week? What if the facility tells you later they can’t provide enough care and you will have to hire an additional home-helper to come in at your expense? Observe the residents currently living in the senior citizen home. Does it seem bright and cheerful in the house? Are they clean and clean shaven? Do they look well cared and groomed? Are they dressed weather appropriate? Are they treated with courtesy and respect by staff? Are staff kind in approaching you and them? Does the house seem clean with no off odors? What’s happening back of house in front of house?
SAFE, SECURE, AND SOUND
There is no question that safety and security are central. Observe the safety features and attributes of the establishment you’re visiting. Is there security or surveillance cameras? Are the bathrooms accessible with grab bars in convenient spots (the shower, the toilet, etc)? Look for emergency pulls and devices if residents require assistance or encounter an emergency. Do resididents wear a call-bell? Is there a medical director who is responsive and will be contacted by the community? Ask about medication distribution and how that is generally configured or dealt with. Anyone dispensing meds must be a certified med-reck. Ask about Hospice and end of life care it that’s appropriate.
MOVING RIGHT ALONG
Ask management about specific regulations and policies regarding move out should you change your mind. For example, is a 30-day notice required? Are there any special circumstances in which a resident would be asked to leave the community? The Heritage ALF has a 30-day lease agreement.
WORD OF MOUTH
Do your due diligence and ask the same questions of each community which will make comparison shopping easier. Ask for testimonials or referrals. Communicate with residents and families, past and present, for their feelings and opinions about the community and quality of care and service.
TRUST YOUR INTUITION
When you are looking for safe and serene residential care for your loved one, be present with your feelings. Are you comfortable, secure, and at ease with staff? Does the establishment feel homey? Are there any unusual smells? Can you visualize your mom or dad in a small, homey atmosphere or a more institutional setting with elevators and cruise-ship type dining? Is there music or television and who monitors that?
THE HERITAGE ASSISTED LIVING & ADULT DAY CARE: LAS CRUCES’S FIRST CHOICE IN ASSISTED LIVING AND SENIOR CARE
In 2015 The Heritage Assisted Living & Adult Day Care was awarded 2015 Star Client by the Small Business Development Center (SBDC). Staff and management work hard to ensure a seamless transition for newcomers into our community. You’ll find a warm and loving welcome that’s organized with family and physicians. We understand that selecting senior care can be an enormous decision and we hope that we have provided you with some of the guidance you need to make the best choice, The Heritage ALF!
We are the Las Cruces Caregivers that you can trust!
CALL US TODAY TO SCHEDULE YOUR TOUR & PICK UP A PACKET!
The Heritage Assisted Living & Adult Daycare
854 Lettuce Lane
Las Cruces, NM 88001